Went from Good to Bad Quick – Bella Vita Boutique Spa, Las Vegas Traveller Reviews how to get rid of small acne scars – TripAdvisor

Our first trip in las vegas and decided to step how to get rid of small acne scars away from the strip and get a relaxing birthday treat how to get rid of small acne scars for me and the hubby on my birthday. We looked to trip advisor for a couples massage. Bella vita spa was well recommended. We reserved the appointment a week before our trip. We arrived at the spa 15 min early so that how to get rid of small acne scars we will not have any trouble getting there. Upon arrival we were greeted very professionally by georgina, received a nice cup of warm tea and cake, the music was very relaxing. My hubby and I were very excited being in the how to get rid of small acne scars moment, together.

OK, the massage has now ended and we got dressed and how to get rid of small acne scars proceeded to check out. She adds a $185.00 tip to our bill and did not know how how to get rid of small acne scars to reverse the charge. Once georgina assisted with that issue… Our first trip in las vegas and decided to step how to get rid of small acne scars away from the strip and get a relaxing birthday treat how to get rid of small acne scars for me and the hubby on my birthday. We looked to trip advisor for a couples massage. Bella vita spa was well recommended. We reserved the appointment a week before our trip. We arrived at the spa 15 min early so that how to get rid of small acne scars we will not have any trouble getting there. Upon arrival we were greeted very professionally by georgina, received a nice cup of warm tea and cake, the music was very relaxing. My hubby and I were very excited being in the how to get rid of small acne scars moment, together. Then "ALL HELL BROKE" the second masseuse arrived, 15 minutes late killed the entire vibe. She rushed us to change clothes, knocking on the door every 10 sec asking "are you ready?", "how about now?", "now?" as if we were late. OK, we laughed it off and proceeded. This lady then, start asking my husband about his scars and practically diagnosing how to get rid of small acne scars him as if he was getting an exam by his how to get rid of small acne scars DR. She talked the entire massage, she stopped several times to drink water, just very annoying while the entire reason for the visit how to get rid of small acne scars was to relax. OK, the massage has now ended and we got dressed and how to get rid of small acne scars proceeded to check out. She adds a $185.00 tip to our bill and did not know how how to get rid of small acne scars to reverse the charge. Once georgina assisted with that issue and refunded the charge, I tried to explain to the problem masseuse that a how to get rid of small acne scars charge was already pending due to our payment info being how to get rid of small acne scars collected when we reserved our appt. She was so clueless. She made us follow her to the ATM to give how to get rid of small acne scars her cash because she did not understand their system. We stepped inside the bank to verify that the charges how to get rid of small acne scars had been removed. As we already knew it had not. We had to follow her back to the spa for how to get rid of small acne scars further review. Once returned, the terrible masseuse got into a heated argument with another how to get rid of small acne scars masseuse whose customer left after seeing what we were going how to get rid of small acne scars through. At this point, an hour appt has now turned into a two hour how to get rid of small acne scars ordeal, on my birthday, in las vegas, on our last day in the city, not cool!!! The original masseuse georgina, very professional, asked us to call back for the owner with concerns. She was really trying to de-escalate the issue. I thank her for that. I called for the owner, no response. Save your money and go someplace more accountable. More show less

First we are very professional with our business and we how to get rid of small acne scars take this matter very seriously. We reached out multiple times to our guest in regards how to get rid of small acne scars to this issue. We (owners) were out of the country at that time, our massage therapist did not handle the situation properly and how to get rid of small acne scars it was poorly handle. We REFUNDED the money back to the couple because the how to get rid of small acne scars therapist made a mistake on the computer. This matter was our first bad experience EVER checking guests how to get rid of small acne scars out from our system. The guests called and spoke to to georgina which is how to get rid of small acne scars the OWNER not the massage therapist. Georgina said to the guest to call back because we how to get rid of small acne scars were busy. WE (owners) reached out and left a message, because she wanted to clarify things and explain to us how to get rid of small acne scars on how she did not want to write a bad how to get rid of small acne scars review. Well SURPRISE! SHE did put a 1 STAR review anyhow. After ALL the GUESTS that got the massages "DID NOT PAY AFTER ALL"! So as the owners of bella vita boutique spa who how to get rid of small acne scars is on the wrong? Having someone complaint in regards of a mistake on the how to get rid of small acne scars computer, knowing we refunded their monies and NOT responding to our how to get rid of small acne scars phone calls and is O.K not to pay and think this is acceptable… I’m sure they knew from their statement that they got how to get rid of small acne scars their money back and decided not respond because they got how to get rid of small acne scars a FREE COUPLES MASSAGE…. Learn from this experience and we try to handle a how to get rid of small acne scars lot better in the future.

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